FAQ

Hero Athletica ships worldwide and has flat shipping rates as per below:

AUSTRALIA & NZ:

ORDERS OVER $199: FREE standard shipping or $4.95 express shipping

STANDARD SHIPPING: $9.95

EXPRESS SHIPPING: $12.95

INTERNATIONAL:

STANDARD SHIPPING: $24.95

Hero Athletica does not currently offer a pickup service for customers who live locally to the Hero Athletica warehouse.

We certainly do! Hero Athletica ship to most countries in the world.

Please note that when making a purchase with Hero Athletica, we only charge for transport costs to your country. We are not held liable for any customs fees charged by your country upon import of the goods. 

If you have any queries or concerns, please email us at contact@heroathletica.com

Upon your order being dispatched, you will receive an email from Hero Athletica providing your tracking number.

If you have any concerns or troubles finding your tracking number please contact contact@heroathletica.com

In the unlikely event an item is faulty or you've received the incorrect size or style, Hero Athletica are happy to refund/exchange or credit these items.

If you believe your item to be faulty please email contact@heroathletica.com with your name, order number, details of the fault and with some photographs displaying the fault and we will endeavour to attend to your email as soon as possible.

Requests for faulty items must be made within 30 days of placing your order and whether a refund, exchange or credit is offered is at the discretion of Hero Athletica.

Here at Hero Athletica, we understand circumstances may arise requiring you to cancel your order after purchasing. 

In order to cancel your order and request a refund, please email us at contact@heroathletica.com.

Please note we are unable to cancel your order after it has been despatched and you will have to arrange a change of mind return after you receive your order. In this case you will only be offered a store credit or exchange.

If your order has not yet been received within the postage time frames outlined here, we ask that you kindly check the tracking information on your order. 

You would have received an email stating your tracking number upon the despatch of your order

To find out how to track your order click here.

If you still have a question or concern regarding your order, please email us at contact@heroathletica.com. and we will look into the matter immediately.

You don't need to create an account to shop with Hero Athletica, but here are some perks if you do. It only takes seconds to create!

You can:

• Check out faster when making a
purchase

• Check the status of your orders

• See any of your past orders

• Store any extra shipping addresses

Create your account here.

Not to worry, if you forget your password we'll send you a new one!

Simply click here, then click, 'forget your password' then type in your email address and your new password will be sent to way your registered email address!

Please note that when making a purchase from Hero Athletica, we only charge for transportation costs to your country. Hero Athletica are not liable for any customs fees charged by your country's government upon importation of the goods. 

We advise you to research your governments customs & duties fees for importing good from outside your country before placing your order.

If your order is returned to Hero athletica, it is at our discretion of whether or not to offer a refund for the goods in question. Note however that if there any customs fees or charges incurred in order to receive the order back into Australia, those fees will be deducted from the total refund issued after we receive the returned goods.