Shipping
By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.
PROCESSING TIMES
All orders are prepared and shipped within 48 hours of placement, excluding weekends and public holidays.
Please be aware that during sale periods, there might be delays due to high order volumes.
Orders made after 2pm AEST on Monday to Friday will be shipped within 48 hours from the following business day.
AUSTRALIA
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STANDARD SHIPPING |
Orders UNDER $199 (AUD) $9.95 |
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EXPRESS SHIPPING |
Orders UNDER $199 (AUD) $12.95 |
INTERNATIONAL
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All orders (AUD) $24.95 |
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REST OF THE WORLD |
All orders (AUD) $24.95 |
SHIPPING METHODS
We primarily use Australia Post for shipping.
SHIPPING & DELIVERY DELAYS
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.
To find out if your location is affected by service adjustments, visit AusPost.
If you have not received your package within 7 business days (Australia, NZ or USA) or 30 business days (all other countries) of placing the order, email contact@heroathletica.com with your full name and Order Number and we'll look into the matter immediately!
INTERNATIONAL SHIPPING
Please note taxes and duties may be charged for non-AU orders.
Any customs fees, taxes, or additional costs associated with your international purchase are the customer's responsibility and are not included in the order or shipping fees. If you are uncertain about the applicable taxes and customs fees, we recommend contacting your local customs office. We do not offer refunds for these costs.
Orders shipping to New Zealand are shipped via Australia Post International Express Post.
Orders to USA, Canada and select international locations will be shipped via DHL Express and Australia Post International.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery. If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.
ORDER TRACKING
After your order is packed and leaves our warehouse, an email will be sent to the address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.
SHIPPING TERMS & CONDITIONS
Please be aware that delivery times can vary based on the time of year, holidays, weekends, and severe weather. We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Hero Athletica may not be able to offer reimbursement for the package.
AUTHORITY TO LEAVE
Australia Post's delivery service will not require a signature and will deliver with Authority to Leave. This means that Australia Post will leave your order in a safe place for your convenience.
If you reside in an area that is unsafe to leave your order unattended, or if you will not be home to receive it, please use an alternative address.
Please note that we are not responsible for orders delivered to hotels, and should your order arrive after your stay, you will need to arrange and cover the cost of return shipping to our facility.